Return and Refund Policy

Returns and refunds are a case-by-case basis. Review our guidelines below and contact us for any questions or concerns.

Cancellations for rental items must give a twenty-four-hour notice or they will be subject to a fee.
Cancellations of purchased items will be subjected to a return fee if items have already shipped.
Coordinated purchased items and/or rentals may be subject to a return/cancellation fee if not canceled within forty-eight hours.
Refunds can take up to three to five business days, after which your bank will be holding the funds.
You can reach our team through any of our social media, text 931-255-8483, or email sparklez.company@gmail.com.

Terms and Conditions

Each project is on a case-by-case basis and is a compilation of its own custom charges, discounts, and packages, and are subject to the following terms and conditions:

We reserve the right to dissolve, deny, or discontinue services at any time for any reason. We will try to give a twenty-four-hour notice.
Our company is not liable for any injuries, incorrect shipping addresses, or missing/damaged items.
Any rental items damaged while in the client's care will be subjected to a repair fee up to the purchase cost of the item, which will be listed in the signed proposal. Any damage sustained by severe weather will have an extended time frame for paying the repair fee. All of the terms are to be defined by Sparklez & Co.
Any unlawful behavior, hate speech, bullying, harassment, etc of a team member or partner will result in immediate termination of a contract, a liability fee, and possible legal action.
Further terms and conditions can be found in our contract with rental and service agreement.

Please contact us for further questions, comments, or concerns.

Return and Refund Policy

Terms and Conditions

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